Information and Communication Technology
This section of the site is where work related to the ICT section of the Change Up project is developed and shared.
Core Work
Outcome
A self-sustaining, web-based system that takes full advantage of new technologies to enhance Growing Up in the West Midlands’ activities, and offers flexible and low-cost information management solutions to voluntary organisations of all sizes.
Objectives
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Establish delivery group
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Deliver work plan to management group detailing time line, targets and objectives.
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Consult with the sector and develop an information and communications strategy and action plan
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Use the potential of Drupal, an open source content management system, to expand our existing website www.growingupinthewestmidlands.info to support the communications action plan and the delivery of the strategic aims of the Growing Up in the West Midlands Group
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Training to enable local organisations to make effective use of the website
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Research development of social enterprise model
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Production of website business plan
See our notes from the Development Meeting on 16th September for more information.
Delivery Group Meetings
Wednesday 5th October 2005
Thursday 20th October 2005
Links
Growing Up in the West Midlands Change Up ICT Delivery Group mailing list archive
Draft brief for ICT – Production of website business plan
An overview:
The site www.growingupinthewestmidlands.info , needs to develop as a social enterprise, to allow people to do a range of things to meet their differing needs now and in the future.
The ICT group is seeking to commission an individual or organisation to produce a business plan of www.growingupinthewestmidlands.info on behalf of the Growing up in the West Midlands Strategic Forum.
Activity:
To produce a business plan with awareness to the emerging social enterprise model and development of the web site by its existing and potential users.
This should be in the form of a proposal to the Strategic Forum and form the basis of the sites future sustainability
.
Budget:
We have a budget
£1,200 (including VAT)
Timescale and expressions of interest:
We are asking for initial expressions of interest by 3rd November2005, and we plan to agree a contract for this work in November.
The draft business plan should be available by 13th Jan ’06 for presentation to the Strategic Forum on the 19th January’06
Draft brief for ICT – Training to enable local organisations to make effective use of the website
An overview:
Training to enable local organisations to make effective use of the website to support the communications action plan and the delivery of the strategic aims of the Growing Up in the West Midlands Group
The ICT group is seeking to commission an individual or organisation to carry out training of usersto make effective use of the site www.growingupinthewestmidlands.info on behalf of the Growing up in the West Midlands Strategic Forum.
Activity:
1/ To provide 10 sessions of training , web-based/face to face, involving a range of user groups within the West Midlands which should include:
–Management team
- BME group
- Disability Group
- Urban
- Rural
Outcomes- management group increasingly confident and using site for communication
Groups enabled to use site and have increased skills in using site
Information on developments passed to and from web development team
.
Budget:
We have a budget
£4,250 (including VAT)
Timescale and expressions of interest:
We are asking for initial expressions of interest by 3rd November2005, and we plan to agree a contract for this work in November.
Management training should take place by 30th November
All training should be completed by Feb’06
Draft brief for ICT – ‘Consult with the sector and develop an information and communications strategy and action plan’
An overview:
The site www.growingupinthewestmidlands.info , is in the early stages and needs to develop to allow people to do a range of things to meet their differing needs now and in the future.
The ICT group is seeking to commission an individual or organisation within the West Midlands to carry out a piece of consultation and research on behalf of the Growing up in the West Midlands Strategic Forum.
Activity:
1/ To consult and engage with a range of organisation, children and young people
using differing methods –e-mail, web conferencing, events-and collating this information into a coherent way
2/ To support the Strategic Forum and ICT group in the development of a
communication and information strategy for the www.growingupinthewestmidlands.info site.
This information will be presented in the form of proposals to the Strategic Forum and form the basis of an on going development of the web site.
We have a budget for
1 / Research on communication strategy - £1,500 (including VAT)
2/ Preparing the communication strategy and action plan -£1,500 (including VAT)
Timescale and expressions of interest:
We are asking for initial expressions of interest by 3rd November2005, and we plan to agree a contract for this work in November.
1/ The research needs to be presented by 5th December to enable continuing consultation with the sector and technical development of web-site.
2/ the strategy needs to be prepared by 1st January ‘06
Draft brief for ICT – ‘Research models of social enterprise’
An overview:
Social enterprise is a business with a social aim – and needs to be approached as a business. In this case it involves looking at the ways we can make money from the website – advertising, selling services, links etc, and ensuring the sustainability of the site and creating a legacy for the future.
The ICT group is seeking to commission an individual or organisation within the West Midlands to carry out a piece of research on behalf of the Growing up in the West Midlands Strategic Forum.
Activity:
To research a range of models of social enterprise and present options for the development and sustainability of www.growingupinthewestmidlands.info
This information will be presented in the form of case studies to the Strategic Forum and form the basis of an on going consultation with organisations, children and young people on the development of the web site.
We have a budget of £1,500 (including VAT)
Timescale and expressions of interest:
We are asking for initial expressions of interest by 3rd November2005, and we plan to agree a contract for this work in November.
The research needs to be presented by 1st December to enable continuing consultation with the sector.
Draft brief for ICT – ‘Use the potential of Drupal to expand our existing website
An overview:
The ICT group is seeking to commission an individual or organisation to carry out development of the site www.growingupinthewestmidlands.info using the potential of Drupal, on behalf of the Growing up in the West Midlands Strategic Forum.
Activity:
1/ To listen to and develop features for the collaborative web site identified by it users and potential users from previous and ongoing consultation
2/ To develop the site as ‘user friendly’ using attractive visual design templates developed through consultation and use by the users of the site.
.
This information will be presented in the form of interactive web pages to the Strategic Forum and form the basis of an on going development of the web site.
We have a budget for:
Web design £ 5,000
Programming £10,000
Web development and implementation £10,000
Timescale and expressions of interest:
We are asking for initial expressions of interest by 3rd November2005, and we plan to agree a contract for this work in November.
5th December –on-going
growingup website development
This is the space to discuss the development of the website www.growingupinthewestmidlands.info.This site uses the Drupal content management system. Request, discuss, announce additional features, modules, design, changes.Report issues, errors, etc.
ICT delivery plan
| A self-sustaining, web-based system that takes full advantage of new technologies to enhance Growing Up in the West Midlands’ activities, and offers flexible and low-cost information management solutions to voluntary organisations of all sizes | Establish delivery group
Deliver work plan to management group detailing time line, targets and objectives.
Research social enterprise model
Consult with the sector on an information and communications strategy
Develop an information and communications strategy and action plan
Use the potential of Drupal, an open
Training to enable local organisations to make effective use of the website
Work with children and young people’s delivery group to establich young people’s task group and ensure their engagement in the strategy and development of the site.
Establish and set up Social enterprise model
Production of website business plan |
budget
£1,500
£1,500
£1,500
26,500
4,250
£3,500
£1,200 |
Time scale
31st Oct
By 1st Dec
By 5th Dec
By 1st Jan
Dec
–on going
By November
By Dec
28th Feb
By Feb’06
13th Jan 06
|
Work plan and delivery
|
ICT evaluation and planning meeting 23 Jan 07
A meeting was held at bayc at 2pm on Tuesday in order to evaluate the learning that has arisen from the G:up ChangeUp! funded ICT work. The aim was also to identify the difficulties encountered with a view to making decisions about the future of the ICT programme of work.
The meeting brought together members of the management group and the former ICT delivery group.
Present: Dave Boucker, Barry Halls, Peter Miller, Pete Read, Alison Straker.
Key points and decisions taken
website training and development for groups
The following groups have received training through the Change Up! programme:
bayc, breathe, first class youth network, upton youth crew, Malvern Beacons, SCVYS ,The Great Give Away, Caverswall Youth Centre, WMVYSF, WYAN
UKYP will have their first training session this Saturday.
Honeybourne are interested in a site following the residential project.
ACTION: Pete Read will provide a list of training dates, location and numbers attending, and resulting websites and URLS to Peter Miller for accountability purposes.
website issues
Some websites collapsed as quickly as they were created. Having one individual with a particular responsibility for continued maintenance and development was identified as the main factor for ongoing success. Webmasters need to be identified and understand their commitment before sites are built. A clear need and purpose for the site should also be identified.
ACTION:Pete Read will draft a webmaster job role and post it here as a working document.
ACTION:ALL comment on and develop Pete's working document
The interactive and collaborative nature of the Drupal sites is sometimes beyond people's understanding or expectation. Limited expectations of site users and administrators need to be raised through ongoing training and challenges.
Active training and development needs to be provided. This was planned for in the pilot phase but not delivered due to a breakdown in communication and motivation.
Help and support needs to be provided from one place. The hosting and training needs to come from the same provider in order that any issues raised can be addressed by that provider. A lead person and telephone contact needs to be identified.
Self-help needs to be supported through manuals and FAQs and other online provisions that are updated as enquiries come in.
WYSIWYG editing is essential for those who do not have advanced skills or a knowledge of HTML. There is a functional WYSIWIG editor currently used on the G:up site. It is also possible to paste in webpage files created in word.
There is a need for local learning and support.
Infrastucture organisations need to be using their own sites effectively and confidently in order to support member organisations to do so.
Drupal does not always do what it says on the tin and effective support from somebody with programming skills is essential especially in the transition to new releases of Drupal when modules may require updating.
Robot spamming is becoming increasingly common on Drupal sites. We need to be aware of this and safeguard against it.
People forget login details! Also welcome messages are not always informative or welcoming to new users!
It appears that this facility was not piloted as intended although the provision was made by Engage Tactical Media for 500 email addresses through Zimbra or squirrel mail. Stuart Kirk is yet to confirm this.
ACTION: Alison to chase Stuart for update
Pete Read made the point that very few young people were interested in having a new email address when this was raised in training sessions.
With Alison's departure this was not driven forward and organisations and networks that might have benefitted were not encouraged to test this technology.
Email hosting is complex and expensive to set up. It was felt we would not be able to find a provider for this easily in the future.
With some regret it was decided that we should invest our efforts elsewhere in the short term and not pursue the email pilot.
The point was made that any software development that occured will have enhanced the Zimbra open source version. However, much of our investment was in the time taken to configure a server to manage mail and back-ups securely and to enable squirrel and Zimbra to operate alongside each other (providing a service for those with slow connections as well as an all singing and dancing Zimbra service).
G:up website
As with any website this needs focussed attention to stay active. Nobody was able to provide this in Alison's absence and the site is out of date.
Several key sections of the site have not been developed and decisions need to be made about this.
The management group did not get any training as a group as was planned.
We have asked in the network for remedial admin support with updating the site content.
The management group needs to find a sustainable solution for this level of support and for more technical site development. this will be addressed at their meeting on Friday.
ACTION: Peter and Alison to address this with management group
G:up communications vision
The integration of working groups and mailing lists and the connection of sites through RSS feeds has not yet been achieved. We also need to work further on the use of categories.
We did not explore this in full, but again it is an issue that needs to go back to the management group as the feeling from this meeting was that we should not let go of those ideals.
ACTION: Alison to contact Gerbrand and establish what new features are now operational and plan for any remaining development
ACTION: Alison to investigate organic group module through G:up site and explore new potential
ACTION: Peter and Alison to address this with management group and if appropriate to 9th February meeting.
Young people led consultation site
The residentials did not take place as initially envisaged. The young governors group did not form from the reidentail and Andy Hamflett has not yet been able to complete the work he was commissioned to do, partly as a result of the above and partly due to illness.
The young g:up link goes to nothing at the moment.
A youth theme was developed for this purpose and could still be used.
It was agreed that it was logical to negotiate with UKYP in the region to deliver this element of work as part of their own website and in partnership with G:up. This would mean age limitations (11-18) but UKYP are keen to work in partnership with other organisations and to allow young people who are not MYPs to share their views and take part in consultations.
Action: Alison and Pete to explore this with the group at their training session on Saturday
Action: Peter and Alison to explore this with the management group on Friday
Action: Pete to explore use of video and video upload for Saturday
Action: Alison to ensure Gerbrand does what is necessary to set up site hosting
Action: Alison and Pete to liaise in advance of Saturday to ensure smooth running of day.
immediate needs and issues to address
In addition to the points and actions already made:
Additional trainng sessions to be arranged for groups currently involved and Honeybourne.
ACTION: Peter will negotiate with Pete a contract and payment for work that extends beyond the existing contract.
Existing issues to be addressed through partnership and communication in the short term
ACTION: Barry and Hazel are to check the cause of their current access problem and if it is appropriate to contact Gerbrand (copy Alison in)
Existing resources to be shared more effectively
ACTION: Pete's team to integrate the training modules G:up commissioned into the G:up site as Drupal pages in lieu of website support contracted for.
vision for the future and issues to address for April 01/07
G:up to buy a comprehensive hosting, training and support package for its own site and member sites. G:up may charge fees to existing groups who are able to pay and who have benefitted from free hosting to date. This will be reinvested in the project.
Hosting will include upgrades to new versions of Drupal and integration of any modules that are currently in use and their upgrade as necessary.
There will be a clear line of telephone and online support
A learning cluster/sub-regional clusters will be formed as part of a programme of ongoing training and support
All of the above will be commissioned through an open tendering process. This will be completed as soon as possible in order that early provision can be made for transition of sites from one host to another.
G:up will develop its communications strategy and website with the aim of meeting the coordinated regional communication outlined in the original vision.
The new G:up steering group will be accountable for this and will take a lead in decision making. At key intervals a working group of users will be called to meet and share their needs and views.
Illuminate ICT launching as community interest company
Pete introduced the work of Illuminate ICT.
It was recognised that the way in which this organisation (soon to become a CIC) has developed (into offering Drupal hosting and training) is a direct outcome of this project.
Pete outlined pricing structures for services.
Illuminate will be invited to tender for work in the next financial year once briefs are established
ACTION: Pete to provide more information about pricing structures and services to the group.
any additional actions
We ALL need to work through the websites and encourage others to do so, hence the development of thes notes here. 
Meeting with Most
ICT GROUP -MEETING WITH MOST 25 SEPTEMBER 2005
Present: Dave Nichols, Steve Banbury, Jacqui Aucott, William Clemmey
MOST - MOST.org.uk website.
MOST is the name of the Change Up Programme dealing with ICT in the West Midlands. We met with them to discover what they had to offer. It seems that there are a lot of exciting possibilities for the voluntary sector.
MOST are hoping to offer an holistic programme of training to boost the voluntary sector’s ICT capability:
Training For Managers
Training to managers in the voluntary sector. There will be a competency framework skills matrix SFIA (Skills Framework for the Internet Age). This will be aimed at managers with the following roles: Leader Role; Finance Role; Generic – Office Manager / Manager
The programme will involve a Web Based Needs Analysis. It also offers a 2 day course – Managing IT as a resource. Those involved will get a Laptop and resources as well!!
Aim for 60 Managers in the region – work with consortia and tier 2 organisations.
Equipment
There is £146,000 available for Computer equipment for the voluntary sector. They will be loaded with Open source and free software. There is also the possibility of recycled / refurbished equipment. Machines are refurbished by CRASH IT. Can recycle it around (so old machines can go to MOST)
All machines will be provided for instance with anti virus software that automatically updates.
Policies and procedures
MOST have developed the following which will be available for the voluntary sector:
a) I.T. Toolkit – this looks at an organisation’s IT needs.
b) Policies and Procedures – these are available.
Training
A whole variety of training is available to our staff even up to Linux Professional Institute level.
An another example is the Ingots training programme. This is available to all our staff and is and internationally accredited scheme (by the QCA). It is technology neutral. (Cheaper than ECDL) Part of it involves giving something back to the community. MOST are aiming to become an academy to deliver it. The cost is £1 per person to do it!! MOST will train people to train others to use it.
Technical Support
MOST are looking at technical support alliances / companies. The aim is to match like for like. There will be some gaps and that’s where circuit riders will come in. MOST – will look at technical support. It is important to put in a payment system from the start so the voluntary sector learn to budget for computing. The figure they have come to for support is around £100 per machine per year plus £300 per server. Another option is NCC Manchester – looking at open source software and allowing organisation to buy a package e.g. £12 a month for all systems, programmes etc which are accessed via the internet. Using open office and databases.
Technical Volunteering
They have appointed Richard Smedley – skills in Open Source. Advice / Website process. Technical questions can be put onto website and answered by volunteers. Also voluntary sector Linux user group.
BVSC Finance Package
Birmingham Voluntary Service Council have devised a simple Finance Package for voluntary organisations using Excel spreadsheet with lots of Macros in it. Its easy to use. MOST are looking to transfer it to open source software.
Websites / other consortia in West Midlands
There is a content management website. Groups can simply choose a template
B.C.E.N – On Line community; B.V.S.C. – Open source website; Hereford & Worcester – paying through the nose; Youth Consortium – Drupal; NGO in a box – instant I T Software; Black Country – machines. Use MOST as a resource for any IT. MOST.org.uk website.
Minutes of ICT group 21st October
CHANGE UP -ICT West Midlands
Minutes ICT HUB 21 October 2005
| Present at meeting: Dave Boucker, William Clemmey, Pete Read Apologies: Barry Halls
Work Plan Dave has drafted the updated work plan, and will attempt briefs for work to be emailed next week. . Staffordshire ICT Concerned about Open Source that it can be too technical. Pete is meeting with MOST on Monday to discuss it.
Information Overload There needs to be a policy on how information is categorised and indexed. There needs to be a communication strategy.
Evaluation of Website Pete has done an evaluation of the website.
Conference Call Protocols Pete has drawn up a simple protocol for the use of SKYPE.
Review of Posting Onto Website Pete will review a method for posting onto the website and produce a document.
Next Chat 2pm Friday 4 November 2005 |
Action
Dave Pete
Pete |
Minutes of ICT group 5th October
Growing Up In the West Midlands Minutes ICT HUB
5 October 2005
|
Present at meeting: Barry Halls, Dave Boucker, William Clemmey
Training: a) It was agreed that we needed to offer training to all the management groups to utilise the website. b) We will promote the MOST training opportunity in the same way. c) Training of wider voluntary sector – across regions in ICT suites d) Possible Training the Trainers element
Website Development Software site development package – we would look at commissioning the development of Drupal based website templates that would be easy to use by youth groups. William will talk to Gerbrand and any other possible providers. We could then offer to train groups in its use making use of the various IT suites around the West Midlands. We need to identify these. Identify IT suites / and also find out how much Gerbrand would charge to do the training. Template – how long would it take and how much would it cost. A brief is needed as to what the template would contain.
We will promote other options for groups eg. MOST with contact details on magazines, newsletters, web page etc. There is apparently additional funding that we can apply for for capital.
We need to maintain contact with MOST and other ICT consortium providers. Also with the ICT Hub Consortium. a) MOST We need to approach them to see how much of their money can be allocated to youth groups/2nd tier organisations. b) Others: What are the other ICT strategies/projects doing? How do we link into these? Staffordshire – web based IT provision systems.
Key Responsibilities: Training of sub committees to make use of the site. We will find out the cost of employing Gerbrand to do this. Aim for an early November date.
Information and communication actions strategy and action plan. This would include groups being connected through: Skype E mail network Growing up in West Midlands website. We need to consult with the sector and develop an information and communications strategy and action plan
Pilot Project We would run a pilot project with the aim of Youth Clubs linking in together. Ideal for Youth Forum meetings over a distance. Pilot 20 children and youth peoples groups or 2 groups in each Change Up area. One of each 2 rural pilot / 2 BME pilot / 2 Inner City pilot / 2 Disability. We would also offer them training. Incentive to participate linked into MOST - get laptop (if funding available) / software. Possible problem – are all groups linked to the internet? Broadband alternative (Ask MOST about mobile contactivity)
Corporate Event The pilot project would end up with a corporate event with Youth Clubs on line communicating / carrying out a joint event.
National ICT Hub – changeupict@omega-alpha.com The Pilots could buy in Gerbrands time e.g. 1 hour per project
Research Development of a Social Enterprise Model This could be a research Questionnaire via e mail and the website. Possible audit of what ICT equipment and resources children and youth groups already have. What their needs are e.g. fundraising and newsletter. Blue Sky thinking. What would they really like?
Production of Website business plan This business plan would examine whether a social enterprise model would work for the future and to consider possible issues of sustainability.
ICT Support It was suggested that we buy in 6 hours of time from the Coventry and Warwickshire LDA Forum ICT Hub Manager to support the development of this project.
Future Meetings We would hold regular meetings using Skype - meeting weekly. Dave will chair these meetings. We will need to be clear about our various duties.
|
Action
William
William
All William
William/Alison / Peter
William
All / William
William
Dave / William
William
William to discuss
Dave / William
Dave / William
Dave / William |
notes from ICT delivery group 1st Dec 05
Meeting of the ICT delivery group
1st December 2005 at WAYC
Present
Dave Boucker, William Clemmey, Barry Halls, Peter Miller, Gerbrand Oudenaarden, Pete Read, Alison Straker
key points
Please feel free to add or amend - sometimes I got too interested in the discussion to remember to take notes!
Review of where we are at from a Management Group point of view:
the original intentions were that the ict area would be central to the whole project – an effective web resource to connect people in the region, reflecting the process of the project and open working ethos. Also make it as user friendly as possible. We need to recognise what has happened to now has just been to facilitate our working process to date. it's not a model for how we want the site to be.
key things we want to achieve are:
Model possibility of using a web-based resource.
Choosing information people want to receive and when. Getting communications more efficient overcoming getting everything or nothing.
Self-sustaining and useful beyond funding.
Avoiding the gate-keeping of information we currently have
challenges:
The whole project is mind blowing and huge. First meeting had clear stages but the issue has been that the stuff in the brief has all needed to happen at the same time or before! Need to go back to the vision on 16th. we watched the animation.
Skype meeting weren’t happening and we weren’t finalising things on the workplan and you do need ordered agendas and face to face meetings. Also we need to think about being clear. There has been a lack of understanding over what can be bid into and how and who authorises that. Lack of clarity over the process. This will get more hard on the larger element of money – we need to decide what do we want doing when and who is best placed to do that?
Key elements of the work include – different audiences cyp, orgs, the growing up project itself.
There is a big training need – people need to be shown how to access the website in a user friendly way. Need to be shown.
We need to look wider than the website adn to look strategically at what we want in the region, including mail services, mailing list etc
Groups have needs such as communicating with wider community. Access and ability to post on a website could support them to do this.
The little webs on the animation referred to a basic site template for bottom line group. We need to develop this and may need to support smaller groups by second guessing their needs.
The current site is not accessible. We need to change the perception quickly.
We agreed that the content of the site was not the most important thing to focus on. to help us focus strategically Dave introduce his web image (attached in web site.doc below). This helps overcome one of the challenges of how local consortia fit in. The needs are what we really need to think about now.
Importance of putting the user at the centre – but which user? YP or organisations? Each has specific needs. Dave’s structure is helpful – sites on different levels group, local, regional which can be syndicated.
YP, local groups, infrastructrure groups, management of policy strategy.
we are not trying to take over what people already have and can offer flexibility of bolt-on features for existing sites.
Dave’s Tier system is useful – fits to sub-regional work. Can we run with it and make it real.
Need to make decisions about need and move on, but remain flexible to respond to groups’ needs.
Social enterprise model and business plan - this needs to tie in to the site development (e.g. putting in payment features)
Making it real through working with pilot groups.
Need to interrelate the subgroups of Growing Up.
This project can offer a lot - e.g. excitement of solving things like How do we get trustees involved?
The key issues we addressed/need to address: How do we want to communicate? About what? With whom?
Project management – info for trustees. Minutes, draft policies etc.
Password entry to some parts of the site (private working space for egistered users)
Want to be able to text people
Less functions, but ones that work well.
Need to cope with slow computers and dial-up
Adaptable event booking and membership.forms
Posting images
Contributing by phone etc
Aggregation
Syndication
Linking together and linking out to those not in our network. (less of a priority)
Web pages for the sake of it – people need to establish their group first and have a purpose not producing pages for the sake of it.
Need a contract with people of some sort
People to buy their own domains.
Need to reflect the levels (in Dave's diagram).
Staged developmental process over a number of weeks. Leading towards end product then marketed out more widely
Need to look at legal side of things.
Actions
user instructions - Pete to develop these so more people can contribute to the site!
Developmental brief (Dave, Gerbrand, Pete and Alison to work on this)
Development of growing up site
Then group brief – what being a pilot means
Day’s early training on website for strategic forum.
Recruitment of pilots dec/jan booking online
Development phase training and building
Programming and product creation
Launch DVD and further training
Pilot Groups
We agreed we needed a diverse colection of groups with which to pilot our work. We will promote this widely throughout our network to include as many as possible. The following groups were identified as ones we would like to approach to engage in this work:
Bettley youth club
SCVYS
Young people’s group – grants panel
WAYC
Blackwelll youth club
MV project
Malvern district forum
Youth council yp led
Children’s play council
bayc- byeard/breathe
WM Voluntary youth sector forum
European information
NCVCCO regional forum
Solihul cyp group
HCVYS
social enterprise and business plan
It was agreed that WAYC and Laura Lawson should seek to collaborate in delivering this work and should come back to the delivery group with a plan of how they intend to do so.